Marketing your guests actually opted into.
Navo Engage extends the trust a guest gives you at the table into everything that comes after it. Only guests who opted in are ever contacted, every message carries a visible unsubscribe, and each restaurant's guest data stays its own — so retention marketing never feels invasive.
Campaign preview
We've missed you, Thandi.
It's been a while since your last visit. Your table is ready whenever you are — book this week and we'll keep your usual spot.
Sent only to guests who opted in
Campaign preview
Sent only to guests who opted in
Consent is the product, not the disclaimer.
A guest is only ever added to a campaign list if they explicitly opted in during their Navo Serve feedback — there is no pre-ticked box and no implied consent. Every message Navo sends carries an unsubscribe link in plain view beside the call to action, not buried in a footer.
Guest data is kept separate at the restaurant level. One venue's customers are never marketed to by another, and nothing is pooled into a shared list.
Navo Insight
“684 customers have not returned in more than 90 days. Consider creating a targeted re-engagement campaign.”
Campaign performance
42%
Sample open rate
11%
Sample click rate
96
Sample booking conversions
0.4%
Sample unsubscribe rate
These figures are illustrative sample metrics, not a live customer account.
Capability tiers
Starter
- Opted-in guest list built from Navo Serve
- One campaign template
- Always-visible unsubscribe on every message
- Basic delivery and open reporting
Growth
- Everything in Starter
- Navo-generated re-engagement recommendations
- Segmenting by visit recency and rating
- Click and booking-conversion reporting
Enterprise
- Everything in Growth
- Campaigns across multiple venues
- Group-level approval workflow
- Consent and data separation controls per restaurant
Bring your regulars back, with their permission.
Talk to us about adding Navo Engage to your Serve setup.